CSNTI Graduate, 2012
ComputerThinkTech Computers, Inc. / Technical Support at Cox Communications
Richard has since pursued additional computer education and is working in web development
“When you walk through this door, you are walking into your future. Don’t be afraid to take the first step.”
Richard enjoyed his work in a business banking office until the economy forced him to find a new job. Working third shift in a security position in downtown Providence, Rich was posted “…at some very scary places.” He was willing to do whatever paid the bills, but Rich felt his career was stalling out.
One day he saw a mature man standing on a street corner—poorly dressed, and looking like life had beaten him down. The man looked at him—and Rich recognized that he could become this man, if he didn’t quickly get his career on track.
Rich visited a local school but felt out of place.
He met with an instructor who “…spoke in a monotone voice—he just wasn’t excited about what he taught.” Then a friend, Mike Barboza, told him about MTTI. “I went home, looked at the website, and contacted the school to make an appointment.”
“Even as I drove into MTTI’s parking lot, I felt I was in the right place. I knew I was taking a risk, but also starting an adventure. I was finally moving forward.”
Once inside the door, the staff and instructors Rich met were “…friendly, knowledgeable, extremely responsive—and they really listened. I felt their passion and their desire to see me succeed.” Rich met with Ken, who eventually became his instructor. “He had me do a small math equation—that showed me that he really cared about whether this program was right for me.”
In school five days a week, Rich still continued to work two jobs.
“Despite working nights and weekends while in the program, I was so excited to be here, I woke up feeling refreshed every day. MTTI was helping me realize my dream. It’s one thing to see it on a commercial—being here and experiencing it gives you hope—MTTI is a hidden gem.”
During Rich’s program, a representative of ThinkTech Computers, Inc. came to class to speak about internship opportunities. When the representative explained that they planned to take three interns, Rich immediately—and enthusiastically—expressed his interest. During his internship, Rich was setting up domains and permissions for computers, setting up printers, and testing and maintaining systems. At first Rich felt “…a little overwhelmed, but I used everything I learned at school.”
It was Rich’s responsibility, during a rollout at a YMCA, to get everything ready for on-site installation of laptops and desktops in executive offices plus the conference room.
Rich felt a little intimidated at first that the two college students on his team might know more about computer networking than he did. However, Rich found the knowledge and hands-on skills gained at school made him equal to the task. “I was surprised when ThinkTech asked me to take the lead.”
ThinkTech Computer’s owner, Nathan, appreciated Rich’s positive personality, strong computer, and great customer service skills. The day before his internship ended, Nathan asked Rich if he would like to come on board—and Rich said, "Yes!" Now an employee, Rich states that, "ThinkTech is a great company to work for—and the people are great to work with.”
As Rich begins his new career he feels “…excited and grateful for everyone who helped and supported me—Nathan, the school and instructors, my family, and my girlfriend.” When asked what he would say to someone who is thinking about attending MTTI, Rich grinned and replied, “When you walk through this door, you are walking into your future. Don’t be afraid to take the first step.”