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Ø STUDENT SERVICES

The school offers a student services program designed to support students during their educational experience. Services are designed to help individuals maintain satisfactory progress and successfully graduate from the program. Instructors maintain daily attendance and monitor the attendance closely, bringing any problems to the attention of both the student and the support staff. Individual counseling and academic advising is available on an "as needed" basis to assist our students in overcoming any barriers that may exist to their successful completion. Students who require information concerning referrals for housing, transportation, child care, drug or alcohol counseling, or other supportive services can speak with the Student Service Advisor. The school offers career counseling and job placement services through both its instructional staff and student services staff. Academic skill improvement is offered by both the instructional staff and through contract services on as "as needed" bases. MTTI is a small school with a supportive environment. Individual needs can be addressed through various school personnel and students who have a special need are encouraged to consult the Student Services Advisor or any other member of the school staff for assistance.

Ø PLACEMENT SERVICES

MTTI offers placement assistance to all students, but MTTI cannot guarantee placement. During enrollment in a training program, students are counseled on employment requirements and opportunities, and again as they near the completion of their program.

Ø STUDENT COMPLAINT / GRIEVANCE PROCEDURE

Students who have concerns of any kind are urged to consult with the Office of the Director of Training. The Director will hear the student’s complaint and meet with any other school personnel to try to resolve the complaint.

A hearing may be required to take place with all personnel concerned, including the student. Following the hearing or meeting, the final outcome will be determined by the Director of Training, and the student will be informed of the outcome. A student will be notified of any complaint against him or her, and will be afforded the opportunity to respond to the complaint.

Schools accredited by the Accrediting Commission of Career Schools and Colleges of Technology must have a procedure and operational plan for handling student complaints. If a student does not feel that the school has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. All complaints considered by the Commission must be in written form, with permission from the complainant(s) for the Commission to forward a copy of the complaint to the school for a response. The complainant(s) will be kept informed as to the status of the complaint as well as the final resolution by the Commission. Please direct all inquiries to:

Accrediting Commission of Career Schools and Colleges of Technology
2101 Wilson Boulevard / Suite 302
Arlington, VA 22201
(703) 247-4212

A copy of the Commission's Complaint Form is available at the school and may be obtained by contacting Sharon Ring, Program Director.

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