Program Details & Tool Bonus Information
Computer Service Support Technicians are in Demand
Information technology is essential to business. Computer support specialists are needed to resolve problems as organizations continuously expand their use of increasingly complex technology.
High Demand Skills
- Introduction to the Industry
- PC Components and Assembly
- Installing, Configuring and Managing Windows 7/Vista/XP Clients and Windows 2008R2/2008/2003 Servers
- Installation, Configuration and Troubleshooting of: Hard Drives, SSDs, IDE, SATA, Optical Media, Motherboards, Memory, Firmware, Sound Cards, Cables, Connectors, Display Adapters, Monitors and Printers
- Installation, configuration and use of Windows applications, including Microsoft Office
- PC Upgrades and Maintenance
- Security, including Anti-virus, Anti-spyware and Firewalls
- VoIP hardware and software
- Virtualization
- Troubleshooting Methods and Resources
- Customer Service Fundamentals
| | - Introduction to Networking and Data Communications: LAN's, WAN's, Wireless Networking, Switches, Routers, Modems and the Internet
- Understanding Network Basics: Network Types, Topologies, Media Types, the OSI Model and Network Protocols
- Peer to Peer Networking: NIC Installation, NOS Configuration and CAT 5e/6 Cables
- Installing and Configuring Clients and Servers, Managing the Networked Environment, Active Directory, Using System Utilities and Command Line
- Intranets and TCP/IP Networking Including DHCP, DNS and VPN.
- Introduction to Linux
- Job Search, Resume and Internship
- A+ Service Technician Certification Preparation
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Internship
Computer Service Technician/Network Installer students complete a substantial internship during the last weeks of their program. Students are supported by instructors and Career Services in finding internships for computer repair or IT support solutions. Successful internships provide a positive reference for future employment; students may also receive an offer of employment at the internship site.
Tool Bonus
Computer Service Technician/Network Installer graduates who obtain training-related employment within 90-days of graduation are eligible to keep the personal computer they built in class. The complete Tool Bonus Policy is outlined in the Student Orientation Booklet.
Program Length & Calendar
The 900-hour Computer Service Technician/Network Installer program, including the internship, is offered during the daytime and completes in just 30 weeks. For more information, please contact MTTI about the next class start date.
Faculty & Staff
MTTI Computer Service Technician/ Network Installer Instructors are highly experienced IT professionals with numerous CompTIA and Microsoft certifications, including A+, Network+, MCTS, MCITP, MCP, MCSA, MCSE and MOS. Each instructor meets the standards of approval set by the Massachusetts Department of Elementary and Secondary Education, Division of Proprietary Schools and the ACCSC (the Accrediting Commission of Career Schools and Colleges.) MTTI Instructors and Staff work together with Career Service specialists to assist students in pursuing their career goals.
Diploma
Students who successfully complete the 900-hour program will receive Computer Service Technician/Network Installer Diploma. Each of MTTI’s programs has been approved by the Massachusetts and Rhode Island state education agencies, and the ACCSC (the Accrediting Commission of Career Schools and Colleges.)
Additional Information
Our Admissions Representatives welcome all your questions! Contact MTTI today to learn more about the Computer Service Technician/Network Installer program.